Shipping Policy

Shipping Policy

Introduction

At WorldHeart, we take pride in ensuring that your orders are delivered efficiently and securely to your doorstep in the United Kingdom. Our shipping process is designed to provide a seamless experience, ensuring that your products arrive in perfect condition.

Shipping Costs

The shipping costs for deliveries to the United Kingdom are meticulously calculated based on the weight, dimensions of your order, and the final delivery location. This approach helps us to offer you the most economical and effective shipping options.

Delivery Times

Our standard delivery timeframe to the United Kingdom typically ranges from 3-7 days. It's important to note that these times may vary slightly depending on your exact location and the efficiency of local postal services.

Tracking Your Order

Transparency is key to a great shopping experience. Once your order is on its way, we'll provide you with a unique tracking number. This allows you to monitor the journey of your order, from our warehouse right to your doorstep.

Customs and Import Duties

For our customers in the United Kingdom, please be aware that your orders may be subject to local customs and import duties. These charges, which vary according to UK regulations, are the responsibility of the customer. We advise checking with your local customs office for detailed information on these charges.

Lost or Damaged Items

In the rare event that your order is lost or damaged during transit, we urge you to contact us at the earliest convenience. Our dedicated customer support team will work closely with the carrier to resolve the issue promptly, ensuring a satisfactory resolution for you.

Commitment to Service

Our commitment at WorldHeart is to provide you with not just quality products, but also top-notch shipping services. We continuously strive to improve our shipping processes to meet and exceed your expectations.